In the event that an applicant wants to dispute information that was reported on their background check, the following steps are to be taken:

• All disputes must be sent to Validity Screening Solutions in writing via fax or mail. The   written request must include a specific description of the information the applicant is   disputing, personal information which needs to include their full legal name, aliases, Social   Security number, date of birth, mailing address, phone number, and their signature

• Validity will notify the employer of the dispute

• After Validity has received the dispute in writing, a re-investigation will commence   regarding the information disputed

• Once the re-investigation is complete, Validity notifies both the applicant and the employer   of the findings

• If the original report was inaccurate, Validity will make the appropriate changes and provide   the updated report to the employer and the applicant. Validity keeps disputes on file for a   minimum of six years

To report a dispute, applicants can fax the written complaint to 913.322.5901or toll free to 866.793.8472 or e-mail customercare@validityscreening.com. Applicants and employers can contact the Validity Dispute Line at 913.322.5935 for information on reporting a dispute.