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Validity recently sent out a Client Satisfaction Survey and the results of this survey are listed below. We received an overwhelming response on the questions that required an open-ended answer. If you would like to see the results of the open-ended questions, please e-mail Denise Dillon at ddillon@validityscreening.com.
We appreciate everyone's participation as these surveys help us to further improve our customer service.
Question #1: In thinking about your most recent experience with Validity Screening Solutions, was the quality of Customer Care you received:
Response:
Exceptional |
28.94%
|
Very Satisfactory |
53.35%
|
About Average |
8.86%
|
Somewhat Unsatisfactory |
1.94%
|
Very Poor |
1.51%
|
I have never contacted customer care |
5.40%
|
Question #2: The following questions pertain to the Validity representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements:
Response #2a: The Validity representative was very courteous.
Strongly Agree |
67.81%
|
Agree |
27.97% |
Neutral |
3.69% |
Disagree |
0.26% |
Strongly Disagree |
0.26% |
Response #2b: The Validity representative was very knowledgeable.
Strongly Agree |
60.53% |
Agree |
30.67% |
Neutral |
8.00% |
Disagree |
0.27% |
Strongly Disagree |
0.53% |
Response #2c: The Validity representative handled my call in a timely manner.
Strongly Agree |
66.76% |
Agree |
26.54% |
Neutral |
5.63% |
Disagree |
1.07% |
Strongly Disagree |
0.00% |
Question #3: Did the Validity representative...(select all that apply).
Response:
Quickly identify your needs |
24.17% |
Appear knowledgeable and competent |
25.79% |
Handle issues with courtesy and professionalism |
26.99% |
Deliver exceptional customer service |
23.05% |
Question #4: How satisfied are you with Validity's...
Response #4a: Customer Service
Very Satisfied |
80.32% |
Somewhat Satisfied |
12.40% |
Neutral |
4.31% |
Somewhat Dissatisfied |
2.16% |
Very Dissatisfied |
0.81% |
Response #4b: Service Menu
Very Satisfied |
66.85% |
Somewhat Satisfied |
20.38% |
Neutral |
12.23% |
Somewhat Dissatisfied |
0.54% |
Very Dissatisfied |
0.00% |
Response #4c: Ordering Process
Very Satisfied |
69.19% |
Somewhat Satisfied |
18.65% |
Neutral |
9.73% |
Somewhat Dissatisfied |
2.16% |
Very Dissatisfied |
0.27% |
Response #4d: Report Format
Very Satisfied |
64.95% |
Somewhat Satisfied |
22.55% |
Neutral |
8.42% |
Somewhat Dissatisfied |
3.53% |
Very Dissatisfied |
0.54% |
Response #4e: Invoice Format
Very Satisfied |
68.04% |
Somewhat Satisfied |
17.08% |
Neutral |
13.77% |
Somewhat Dissatisfied |
0.83% |
Very Dissatisfied |
0.28% |
Response #4f: On-going Legislative, Education and Compliance Support
Very Satisfied |
50.57% |
Somewhat Satisfied |
14.66% |
Neutral |
34.20% |
Somewhat Dissatisfied |
0.57% |
Very Dissatisfied |
0.00% |
Response #4g: Pricing
Very Satisfied |
47.37% |
Somewhat Satisfied |
22.99% |
Neutral |
27.42% |
Somewhat Dissatisfied |
1.94% |
Very Dissatisfied |
0.28% |
Question #5: Overall, how satisfied are you with Validity Screening Solutions?
Response:
Very Satisfied |
75.47% |
Somewhat Satisfied |
18.60% |
Neutral |
3.50% |
Somewhat Dissatisfied |
1.35% |
Very Dissatisfied |
1.08% |
Question #6: Have you...(select all that apply)
Response:
Attended any of Validity's client educational forums or on-line forums |
10.06% |
Read Validity's quarterly newsletter |
37.14% |
Read Validity's white papers which are published monthly |
10.83% |
Visited Validity's Web site |
41.97% |
Question #7: How do you request background checks from Validity?
Response:
Through Validitys on-line management system, iDsource |
67.84% |
Through an integration utilizing our HRIS/ATS system |
2.34% |
By sending in a Microsoft Excel sheet for mass imports |
1.17% |
Via e-mail utilizing Validitys customized order form |
16.37% |
Via fax utilizing Validitys customized order form |
12.28% |
Question #8: Are you currently...(select all that apply)
Response:
Using an ATS or HRIS system |
32.88% |
Looking at purchasing a ATS or HRIS system |
4.79% |
Using a Web-based application system (applicants complete the application on-line eliminating redundant data entry) |
50.00% |
Looking at purchasing a Web-based application system |
12.33% |
Question #9: Please select the ATS or HRIS system that you are currently using or looking to use. If it's not listed please provide the name in the other column. Response listed below indicates the number of respondents using that system.
Response:
ADP |
8 |
AS400 |
2 |
Ceridian |
4 |
Deploy Solutions |
1 |
FileFinder |
1 |
GEMS |
1 |
Great Plains |
1 |
Hard Copy |
1 |
HRBS |
2 |
HRPro |
1 |
HR Pyramid |
1 |
iCims |
2 |
iGreentree |
1 |
In House |
1 |
iVantage |
1 |
Kenexa |
3 |
Lawson |
2 |
Netchemia School Recruiter
|
1 |
Not sure who we use |
4 |
Oracle/ PeopleSoft |
8 |
PayChex |
1 |
Paycor |
1 |
| PeopleAdmin |
2 |
Position Manager |
2 |
Propay |
1 |
SAP |
1 |
TalentSecure |
1 |
Taleo |
4 |
Televox |
1 |
UltiPro |
2 |
Vurv |
1 |
Question #10: Please provide the name of the Web-based application system.
Response:
ADP |
4 |
Applitrack |
3 |
Built by our organization |
1 |
Ceridian |
3 |
iRecruiter |
1 |
iVantage |
3 |
Kenexa |
1 |
Lawson |
1 |
Netchemia School Recruiter
|
2 |
OpenHire |
1 |
Not sure who built it |
13 |
Oracle/PeopleSoft |
2 |
PeopleAdmin |
2 |
Prospera |
1 |
Question #11: In the next year would you be interested in...(select all that apply)
Response:
Adding a personality or assessment test to your background services |
15.48% |
A Web- based application system in which your applicants complete the application on-line and then you select which applicant you would like to conduct a background check for and the information is imported into Validitys system without retyping the applicant information |
16.67% |
Conducting annual rechecks on your employees |
13.89% |
Conducting background checks on your vendors and/or contractors at their expense |
6.75% |
Conducting pre-employment drug testing |
11.11% |
Utilizing a live chat system to correspond with Validity |
7.94% |
Accessing a knowledge base (Wiki) for Validity announcements, industry updates and compliance information |
8.73% |
An account analysis service to re-evaluate your needs |
11.90% |
A review of your current job application |
7.54% |
For more information regarding this survey, please contact Customer Care at 866.256.0624 or through e-mail at customercare@validityscreening.com.
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